FAQs


Please feel free to email us directly at hellow@saturdaythelabel.com if you have any questions that we haven't covered in our FAQs.

How can I shop for Saturday lingerie and accessories? 

Our pieces are available to purchase online, through our website. To shop in store, check our stockist list for your closest store here.

How do I find my size?
Our sizes come in x-small, small, medium and large. You should select the size most similar to your usual cup size and swimwear size.
For more extensive size details and international sizing, check our guide here.

Whats your returns and exchange policy?
Items which are faulty can be exchanged or refunded. If your bra simply doesn't fit, we're happy to exchange it for you as long as they have been handled as per our care guide here.
Underwear cannot be exchanged or refunded at any point due to Australian Health Regulations. Items that have been worn, items that are are damaged or marked with makeup or perfume and items with missing tags, cannot be exchanged or refunded.
Items that are returned will be posted at the shoppers own expense. We will however cover the postage re sending the new garment back to you.

See more information on our exchange and returns here.

What payment methods do you accept?
We use Shopify secure payment gateway for all safe and secure transactions. We accept Visa, Mastercard, PayPal and many international cards. 

All pricing is in AUD once you reach checkout, but is converted for you to the most up to date exchange rate at the time of purchase. 

When will my order be shipped? 
Orders placed between Monday - Friday, prior to 12pm, will be processed that day. Products purchased after this time may be shipped the next day, even if express postage is selected.

Purchases made on Fridays after 12pm, Saturdays or Sundays will not be sent until the following Monday. Purchases made on public holidays will be sent the next working day. 

How can I track my order?

After purchasing, you'll receive a payment confirmation email. Once payment has been confirmed, the processing and shipping process will begin. Depending on your selected shipping method, a tracking number will be updated and emailed to your address. 

All international orders will receive tracking numbers that can be tracked on their own countries postal website once order has arrived in that country. This takes a couple of days to be updated so please be patient with us while we get your tracking number processed.

For more information check out our shipping page here.

How much is shipping?
Please noteall prices listed below are in AUD.

Domestic Standard Shipping:

  • Australian and New Zealand orders over $100 have FREE standard shipping
  • Australian orders under $100 will incur a flat fee of $7 standard shipping
  • New Zealand orders under $100 will incur a flat fee of $10 standard shipping

Standard domestic shipping in Australia can take between 4-7 working days.

    Domestic Express Shipping: 

    • All Australian orders are a flat free of $10 for express shipping
    • All New Zealand orders are a flat fee of $15 for express shipping

    Express domestic shipping can be requested at checkout and can take up to 1-2 working days to be delivered.

      International Shipping

      • FREE international shipping internationally for all orders over $100
      • A flat rate of $22 will be added at checkout for orders under $100

      Shipping fees and customs charges are separate.

        If you need your garment urgently, send us an email for express international shipping rates at hello@saturdaythelabel.com

        For more extensive domestic and international shipping details, check our shipping details here.

        How should I wash my intimates? 
        Saturday intimates are delicate and intricate, therefore must be cold hand-washed with a gentle soap. Do not soak your intimates for too long. Do not wash your intimates in warm or hot water. Do not wash your intimates in the washing machine.

        Do not tumble dry. Dry flat in shade. Store your garments in the lingerie box or bag to keep safe from taring or pulling. Intimates that have been cared and handled incorrectly and are damaged cannot be refunded. 

        For more information on how to wash and care for your intimates, see here.

        Still haven't answered your questions?
        Send us an email at hello@saturdaythelabel.com