EXTENDED RETURNS FOR COVID-19
We understand that while there are limited planes and handling with the mail system at present, that receiving and sending back your purchase for exchange or refund is not likely to happen within our usual 14 day period.
We have now extended this to a 30 day period for domestic orders and 50 days for international orders. Should your return fall outside of this period we can assess on a case to case basis. If your country is not accepting mail at present, please just get in touch with an email when you've sent it back for our records.
Thank you to our wonderful customers and take care x
RETURNS AND EXCHANGE POLICY
We understand that shopping online is always a little risky. Will it look good on me? How will it fit? Is the fabric as nice as it looks in the photos? So we have a simple and easy return process for eligible returns.
Can I make a return?
If your item doesn't fit we can exchange it for the correct size (this is excluding all underwear bottoms).
Underwear bottoms cannot be returned for any reason. Due to health regulations you strictly cannot return bottoms so please check our size guide and choose carefully. Bottoms sent back to us will be returned to the customer.
If you don't think the selected style suits you, we're happy to exchange the item for you or issue you a credit note - however we don't offer refunds for change of mind purchases.
Garments that are returned for exchange must be in original condition with swing tags attached. Garments that have been worn, have makeup marks or perfume cannot be returned.
If you purchased your item on sale, you can return for a size exchange (if the size is available) or an online store credit note, however no refunds on sale items. Sale items include items that are discounted online and sales where discount codes have been used. Sale that have used our 10% first time sign-up code do not count as a sale items.
Return postage for exchanges and credit notes are to be posted back at the customers expense. Please keep your tracking number so we can keep a track of your returned items.
All exchanges and credit notes can be processed hassle-free through our returns centre here: https://360.postco.co/saturdaythelabel
If your item is faulty, damaged or you would like to request a refund please email us at firstname.lastname@example.org
Can I return underwear bottoms?
No. Due to health regulations you strictly cannot return bottoms so please check our size guide and choose carefully. Bottoms sent back to us will be returned to the customer.
Can I return only a bra or bralette purchased in a set?
Yes! That's fine. Just send back the top and once received we can either swap the size for you or refund the difference. If you have purchased a set from us and you would like to exchange or credit note for your bra or bralette only, please select the ‘set’ in the returns centre and we only process it as a single item for you once we receive your return.
Can I return sale items?
Please note there is no refund on sale items, but we are happy to exchange sizes or issue credit notes. This includes items purchased through online specials, sale discounts and discount codes found in online advertising. *This does not include your 10% newsletter sign-up code.
How long do I have to return it by?
You must return an item from your date of receipt within 14 days for domestic orders and 21 days for international orders. This includes transit time back to us, so please make sure you return your item within this time frame if you'd like an exchange.
How to make a return?
If your garment is eligible to return, you can request a return through our online return centre here.
How does the online return centre work?
You will need your order number which can be found on your confirmation email and invoice and the email address you used to place your order with us.
Once we receive your online return request, we will check to see if your item is eligible to be returned. If it is, we will approved the request and our returns information will be sent to you.
Once your advised of approval please send your package back to us via one of the selected methods. Please ensure that there is a pop-station near your location before selection Sendle as an option for your return.
Return postage is up to the customer, we always recommend using a trackable service so you can monitor it's delivery.
Who pays the return shipping cost?
Return postage is at the cost of the shipper. We recommend if you need to return your item to send soon after receipt, so you can avoid paying higher express post costs to meet our return deadline. We will then cover the cost of the item shipped back to you for all exchanges. You can also chose to pay online via our returns centre and you will be able to print out a postage paid label to simply drop your pre-paid package off at one of our collection points near you.
How long does a return take?
A return takes between 2-4 business day to process once it's been received. During peak periods like Christmas, sales periods, new collection launches or the Corona Virus pandemic please allow up to 5 working days for your return to be processed.
Thank you for your patience.
Any questions, please email us directly at email@example.com and we will endeavor to assist you.