Covid-19 Updates
Updated 29th September 2021
Hello to our wonderful customers!
With a surge in online bookings due to the Covid-19 lockdowns, we have seen disruptions across our entire Australia Post carrier network.
As our warehouse and all stock is held in our warehouse in Sydney NSW, our shipping times are slightly impacted while we are in lockdown due to the pandemic and a reduced workforce.
There may be a slight delay in packing your order due to a reduced team packing and processing orders. Australia Post is also slightly impacted with an influx of parcels in their system as well as a reduced workforce, to see current delivery times to your location you can read more in detail here.
Please note that Express Post is still the fastest postal option, but current circumstances mean that Australia Post can't guarantee next business day delivery at the moment.
Australia Post has advised that due to a reduced capacity, there will be less scans on your parcels than usual. If your order says 'Pending' or 'We've Got it', it just means that your parcel has been packed and sent, and will be with you really soon!
If you need your order by a certain date we recommend opting for Express Post to avoid disappointment or reaching out to us prior to purchase for an estimated delivery date.
We really appreciate your understanding if you do experience a day delay in the dispatch of your order. Everyone is doing their best as we adapt to this new Covid landscape.
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5-10 business days |
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*Within the Australia Post Express network only. You can learn more about Australia post transit times here. Please note the COVID-19 pandemic may result in delays to the below times.
Tracking Numbers
All items are sent tracked, your tracking will be emailed to you (please check your junk or spam folder if you haven't received it). You can also use your tracking code to track your parcel on the Australia Post website here.
Address Accuracy
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including an email and mobile phone number so we can contact you quickly if there are any problems.
If an order is returned to us for an incorrect shipping address, the re-posting fee is AU$20 to cover the return shipping as we are charged for the cost to return to sender and then resend. Thank you for your understanding!
Take care,
Shani x
